Terms of Use

1. Who we are and what these Terms cover

These Terms of Use (the “Terms”) are a legal agreement between you (“you” or “Customer”) and Meshintex, Inc., a Delaware corporation that operates the Meshintex product and website (“Meshintex,” “we,” “us,” or “our”). They apply to your use of meshintex.com, any Meshintex subdomain, our mobile and desktop applications, our APIs, and the hosted Meshintex service (together, the “Service”).

By creating an account, clicking “I agree,” or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.

Our Privacy Policy, Data Processing Agreement, Service Level Agreement, and Subprocessors List are incorporated into these Terms by reference.

2. Your account

2.1 Eligibility

You must be at least 16 years old and able to form a binding contract to use the Service.

2.2 Registration

You agree to provide accurate registration details and keep them up to date. You are responsible for activity that happens under your account, and you agree to notify us promptly at security@meshintex.com if you suspect unauthorized access.

2.3 Closing your account

You may close your account at any time from the account settings page or by contacting support@meshintex.com. On closure, you can export your data (see Section 6).

3. Using the Service

3.1 License to you

Subject to these Terms, we grant you a worldwide, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business or personal purposes during the term of your contract.

3.2 Acceptable use

You agree not to use the Service to:

• break the law, infringe others' rights, or send unlawful, harassing, or deceptive content;
• attempt to gain unauthorized access to the Service or other customers' data;
• interfere with or degrade the Service (for example, through denial-of-service attacks or excessive automated requests outside of published rate limits); or
• reverse-engineer the Service, except to the extent that applicable law expressly permits it despite this limitation.
• copy, scrape, reproduce, redistribute, or reuse content from the Service except as expressly permitted by law or these Terms;

3.3 Our content and trademarks

The Service, its software, documentation, website content, text, graphics, photographs, illustrations, audiovisual materials, and the “Meshintex” name and logos are owned by us or our licensors and protected by intellectual property laws. Certain visual materials may be licensed from third-party content providers and remain subject to applicable copyright protections. Nothing in these Terms transfers those rights to you, except for the license in Section 3.1.

3.4 Linking and mentioning Meshintex

You may link to our website and mention Meshintex in reviews, articles, comparisons, and similar content. Please don't frame our pages, imply a partnership we don't have, or use our logos in a way that suggests endorsement. For press inquiries, brand assets, or logo usage questions, email press@meshintex.com.

4. Feedback and reviews

We welcome honest public feedback about Meshintex, including critical reviews. Nothing in these Terms is intended to restrict your ability to share your opinion about the Service, and any clause that would do so is waived. If you send us suggestions, we may use them without obligation or compensation, but we won't identify you by name without your permission.

5. Fees, taxes, and changes to pricing

5.1 Fees

Fees are set out in your contract or order form. Fees are non-refundable except where required by law or expressly stated in your contract.

5.2 Taxes

Fees exclude taxes. You are responsible for applicable sales, use, VAT, GST, and similar taxes, other than taxes on our net income.

5.3 Price changes

We may change our prices. For existing contracts, price changes take effect only at the start of a new contract term, and we will give you at least 30 days' notice by email before any change takes effect.

6. Your data

6.1 Ownership

You own the data you submit to the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide and improve the Service and as described in our Privacy Policy and DPA.

6.2 Export and deletion

You can export your Customer Data in a machine-readable format at any time during your contract term. For 30 days after account closure, you may request an export by emailing support@meshintex.com. After that period, we will delete Customer Data from active systems (backups are overwritten on our standard cycle described in the DPA).

6.3 Security

We maintain the administrative, technical, and physical safeguards described on our security page.

7. Changes to the Service

We may add, change, or remove features over time. For changes that materially reduce the core functionality of the Service, we will give at least 30 days' notice by email, and if the change has a material adverse effect on you, you may terminate the affected contract and receive a pro-rata refund of prepaid, unused fees.

8. Suspension and termination

8.1 Termination by you

You can stop using the Service and close your account at any time (see Section 2.3). Early termination is subject to the terms of your contract.

8.2 Suspension and termination by us

We may suspend or terminate your account if (a) you materially breach these Terms and do not cure the breach within 15 days of our notice; (b) your use poses a security, legal, or stability risk to the Service or other customers; or (c) you fail to pay undisputed fees when due and do not pay within 15 days of our notice. Where it is practical and lawful, we will notify you before suspending, so you can fix the issue.

8.3 Effect of termination

On termination, your right to use the Service ends. Sections that by their nature should survive (for example, Sections 3.3, 6, 9, 10, 11, and 12) will survive.

9. Warranties and liability

9.1 Limited warranty

We will provide the Service with reasonable skill and care and substantially in accordance with our published documentation. If we breach this warranty, your remedy is to have us re-perform the affected Service or, if we cannot do so within a reasonable time, to terminate the affected contract and receive a pro-rata refund of prepaid, unused fees.

9.2 Disclaimer

Except for Section 9.1, the Service is provided “as is.” To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted or error-free; the SLA governs uptime commitments for eligible plans.

9.3 Limitation of liability

To the maximum extent permitted by law, neither party will be liable for lost profits, lost revenue, lost data, or indirect, consequential, special, incidental, punitive, or exemplary damages. Each party's total aggregate liability arising out of or related to these Terms will not exceed the fees you paid or owed to us for the Service in the 12 months before the event giving rise to the claim. These limits do not apply to: (a) your payment obligations; (b) either party's indemnification obligations; (c) your breach of Section 3.2 (Acceptable Use) or our intellectual property rights; or (d) liability that cannot be limited by law (such as gross negligence, willful misconduct, or fraud).

10. Indemnification

10.1 By us (IP indemnity)

We will defend you against any third-party claim that your authorized use of the Service infringes that third party's intellectual property rights, and we will pay amounts finally awarded or agreed in settlement, as long as you promptly notify us, let us control the defense, and reasonably cooperate. If we believe the Service may infringe, we may modify it, obtain a license, or terminate the affected contract term and refund prepaid, unused fees. This section does not apply to claims arising from your Customer Data, your combination of the Service with items we didn't provide, or your use of the Service in breach of these Terms.

10.2 By you

You will defend us against third-party claims arising from your Customer Data or your breach of Section 3.2 (Acceptable Use), and pay amounts finally awarded or agreed in settlement, subject to the same procedural requirements as Section 10.1.

11. Disputes

11.1 Let's talk first

If you have a concern, please contact us at legal@meshintex.com. Most issues can be resolved this way. The parties will try in good faith to resolve any dispute informally for at least 30 days before starting a formal proceeding.

11.2 Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

11.3 Arbitration (US customers)

If you are a customer in the United States and the informal process in Section 11.1 doesn't resolve a dispute, you and we agree to resolve the dispute through binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration will take place in Wilmington, Delaware, or by video conference at your option. For claims under USD $10,000, Meshintex will reimburse filing fees above what you would pay in small-claims court in your jurisdiction. Either party may bring an individual claim in small-claims court instead of arbitration, and either party may seek injunctive relief in court for intellectual property or confidentiality claims. You and we each waive any right to a jury trial and to participate in a class action or class-wide arbitration. If this class waiver is held unenforceable, the entire arbitration clause is void and disputes will be resolved in the courts of Delaware.

11.4 Customers outside the US

If you are outside the US, the arbitration clause in Section 11.3 does not apply to you; instead, disputes will be resolved in the courts of Delaware, and nothing in these Terms takes away mandatory consumer rights available to you under local law.

12. Changes to these Terms

We may update these Terms from time to time. For material changes, we will give at least 30 days' advance notice by email to the address on your account and by posting a notice on the Service. Changes take effect on the date stated in the notice. If you don't agree to the changes, you can close your account before they take effect; continued use after the effective date means you accept the updated Terms. Non-material changes (typos, clarifications, or changes required by law) may take effect immediately.

13. International data transfers

Where personal data is transferred from the European Economic Area, United Kingdom, or Switzerland to a country that does not provide an adequate level of data protection, the parties rely on the European Commission's Standard Contractual Clauses (and the UK International Data Transfer Addendum, where applicable) as set out in our DPA.

14. General

14.1 Entire agreement

These Terms, together with the documents they incorporate, are the entire agreement between you and us about the Service and replace any prior agreements on that subject.

14.2 Severability

If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the rest of the Terms will remain in effect.

14.3 No waiver

Failure to enforce a provision is not a waiver of the right to enforce it later.

14.4 Assignment

You may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all of your assets. We may assign these Terms to an affiliate or a successor. Any non-permitted assignment is void.

14.5 Independent parties

The parties are independent contractors. These Terms don't create an agency, partnership, or joint venture.

14.6 Force majeure

Neither party is liable for delays or failures caused by events outside its reasonable control, such as natural disasters, war, labor disputes, or failures of upstream providers.

15. Contact

Questions about these Terms? Please reach out: